Shipping and Returns Policy
Shipping and Returns Policy
🚚 Shipping & Returns Policy
We want your shopping experience to be as sharp and seamless as our knives. Here’s everything you need to know about shipping and returns.
📦 Shipping Policy
Local Shipping (Within United States)
- Delivery Time: 3–4 business days
- Carrier: Trusted local couriers with tracking provided
- Cost: Free on all orders over $120; flat rate on smaller orders
💡 Order Processing Time:
Orders are processed and shipped within 1–2 business days.
Order Tracking
Once your order ships, you’ll receive a tracking number via email.
🔁 Returns & Exchanges
We stand behind the craftsmanship of every blade. If you’re not completely satisfied, we’re here to make it right.
30-Day Satisfaction Guarantee
- Return your product within 30 days of delivery for a full refund or exchange
- No restocking fees
- No questions asked (though we’d love your feedback)
How to Start a Return
- Email us at Christy@Excaliblades.com with your order number
- We’ll send you a prepaid return label (local orders only)
- Package the item securely and drop it off at any authorized carrier location
- Refunds are issued within 5 business days of receiving your return
- Return Conditions
- Product must be in original condition
- Items must include all packaging and accessories
- Used or damaged knives may be subject to partial refund