Shipping and Returns Policy
We want your shopping experience to be as sharp and seamless as our knives. Here is everything you need to know about shipping, returns, and refunds.
Shipping Policy
United States Shipping
- Delivery time: Estimated 3–4 business days.
- Shipping cost: Free standard shipping on all U.S. orders.
- Tracking: Tracking information is provided by email once your order ships.
Order Processing
Orders are generally processed and shipped within 1–2 business days.
Returns and Exchanges
We stand behind the craftsmanship of every blade. If you are not completely satisfied, we are here to make it right.
30-Day Return Policy
You may request a return within 30 days of receiving your order. Items must be unused, in their original condition, and returned with their original packaging.
How to Start a Return
- Email christy@excaliblades.com with your order number and reason for return.
- Wait for return authorization and shipping instructions.
- Package the item securely and ship it using the designated carrier.
- Once your return arrives, we will inspect it and notify you of the refund decision.
Refunds
Approved refunds are issued to the original payment method within 5–7 business days after the returned item is received and inspected. Your payment provider may require additional time to post the credit.
Original shipping charges, if any, are non-refundable unless the return is due to our error or a defective item.
Damaged or Defective Items
If your order arrives damaged or defective, contact christy@excaliblades.com promptly with your order number and photographs. We will help arrange a replacement or refund.
Non-Returnable Items
- Gift cards.
- Custom or engraved products, except where defective or otherwise required by law.
Return Address
We will provide the correct return address and shipping instructions after your request is authorized. Please do not send items back without authorization.
Questions? Contact us at christy@excaliblades.com.