Refund policy
Shipping and Returns Policy
🚚 Shipping & Returns Policy
We want your shopping experience to be as sharp and seamless as our knives. Here’s everything you need to know about shipping and returns.
📦 Shipping Policy
Local Shipping (Within United States)
- Delivery Time: 3–4 business days
- Carrier: Trusted local couriers with tracking provided
- Cost: Free on all orders over $120; flat rate on smaller orders
💡 Order Processing Time:
Orders are processed and shipped within 1–2 business days.
Order Tracking
Once your order ships, you’ll receive a tracking number via email.
🔁 Returns & Exchanges
We stand behind the craftsmanship of every blade. If you’re not completely satisfied, we’re here to make it right.
30-Day Satisfaction Guarantee
- Return your product within 30 days of delivery for a full refund or exchange
- No restocking fees
- No questions asked (though we’d love your feedback)
How to Start a Return
- Email us at Christy@Excaliblades.com with your order number
- We’ll send you a prepaid return label (local orders only)
- Package the item securely and drop it off at any authorized carrier location
- Refunds are issued within 5 business days of receiving your return
- Return Conditions
- Product must be in original condition
- Items must include all packaging and accessories
- Used or damaged knives may be subject to partial refund
🔄 Refund Policy
At Excaliblades, your satisfaction is our code of honor. If for any reason you're not completely happy with your purchase, we’ll make it right—no dragons involved.
✅ Returns & Refunds Eligibility
You have 30 days from the date of delivery to request a return.
Item must be unused, in its original packaging, and in resellable condition.
To initiate a return, contact us at [your email address] with your order number and reason for return.
💰 Refund Process
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–7 business days.
Original shipping costs are non-refundable (unless the return is due to our error or a defective item).
⚔️ Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately at [your email address] with photos and your order number. We’ll send a replacement or issue a full refund—your choice.
❌ Non-Returnable Items
Gift cards
Custom or engraved products
📦 Where to Send Returns
We’ll provide the return address and instructions once your request is approved. Do not send items back without authorization.