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Customer Service FAQ’s

Customer Service FAQ’s

🙋♀️ Customer Service FAQ

Have a question or issue? You’re in the right place. Below are answers to the most common concerns. If you don’t see what you need, our support team is just a message away.


🛍 Orders & Payments

Q: I didn’t receive an order confirmation. Did my order go through?
A: If you didn’t receive a confirmation email within 10 minutes, check your spam/junk folder. Still no luck? Contact us at Christy@excaliblades.com and we’ll verify it for you.

Q: Can I change or cancel my order after it’s placed?
A: If your order hasn’t shipped yet, we’ll be happy to make changes or cancel it. Contact us ASAP with your order number.

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, and Google Pay.


🚚 Shipping & Delivery

Q: How long does shipping take?
A: Local orders: 3–4 business days

Q: How do I track my order?
A: Visit our
Shipping Page and enter your tracking number in the tracking form.

Q: My tracking number isn’t working. What should I do?
A: Tracking numbers may take up to 24 hours to activate. If it's still not working after that, contact us and we’ll check it for you.


🔁 Returns & Refunds

Q: How do I return a product?
A: You can return items within 30 days. Simply email Christy@Excaliblades.com or visit our
Returns Page to start the process.

Q: Do I have to pay for return shipping?
A: Local returns are free—we provide a prepaid label.

Q: How long does it take to get a refund?
A: Refunds are processed within 5 business days of receiving your return.


🛠 Warranty & Product Issues

Q: My knife arrived damaged. What should I do?
A: We're sorry to hear that! Please email us at Christy@Excaliblades.com with a photo and your order number. We’ll make it right immediately.

Q: Do your knives come with a warranty?
A: Yes—all knives are covered by a lifetime warranty against manufacturing defects.

Q: How do I file a warranty claim?
A: Just email us at Christy@Excaliblades.com with photos and a description of the issue. No receipt needed—we’ll take care of you.


📞 Still Need Help?

We’re always happy to assist. Contact us at:
📧 Christy@Excaliblades.com
📞 +1 (469)744-3156 (Mon–Fri, 9AM–6PM)
Or use our
Contact Us form anytime.