FAQs
Introduce your brand, products and vision statement and welcome customers to your store.
Customer Service FAQ’s
🙋♀️ Customer Service FAQ
Have a question or issue? You’re in the right place. Below are answers to the most common concerns. If you don’t see what you need, our support team is just a message away.
🛍 Orders & Payments
Q: I didn’t receive an order confirmation. Did my order go through?
A: If you didn’t receive a confirmation email within 10 minutes, check your spam/junk folder. Still no luck? Contact us at Christy@excaliblades.com and we’ll verify it for you.
Q: Can I change or cancel my order after it’s placed?
A: If your order hasn’t shipped yet, we’ll be happy to make changes or cancel it. Contact us ASAP with your order number.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
🚚 Shipping & Delivery
Q: How long does shipping take?
A: Local orders: 3–4 business days
Q: How do I track my order?
A: Visit our Shipping Page and enter your tracking number in the tracking form.
Q: My tracking number isn’t working. What should I do?
A: Tracking numbers may take up to 24 hours to activate. If it's still not working after that, contact us and we’ll check it for you.
🔁 Returns & Refunds
Q: How do I return a product?
A: You can return items within 30 days. Simply email Christy@Excaliblades.com or visit our Returns Page to start the process.
Q: Do I have to pay for return shipping?
A: Local returns are free—we provide a prepaid label.
Q: How long does it take to get a refund?
A: Refunds are processed within 5 business days of receiving your return.
🛠 Warranty & Product Issues
Q: My knife arrived damaged. What should I do?
A: We're sorry to hear that! Please email us at Christy@Excaliblades.com with a photo and your order number. We’ll make it right immediately.
Q: Do your knives come with a warranty?
A: Yes—all knives are covered by a lifetime warranty against manufacturing defects.
Q: How do I file a warranty claim?
A: Just email us at Christy@Excaliblades.com with photos and a description of the issue. No receipt needed—we’ll take care of you.
📞 Still Need Help?
We’re always happy to assist. Contact us at:
📧 Christy@Excaliblades.com
📞 +1 (469)744-3156 (Mon–Fri, 9AM–6PM)
Or use our Contact Us form anytime.
Use rows to highlight unique features,
sizing information,
or other sales information.
Use rows to highlight unique features,
sizing information,
or other sales information.
Use rows to highlight unique features,
sizing information,
or other sales information.
Use rows to highlight unique features,
sizing information,
or other sales information.
Use rows to highlight unique features,
sizing information,
or other sales information.