Lifetime Warranty

Every Excaliblades knife is backed by our Legendary Lifetime Warranty.

We stand behind the craftsmanship, materials, and performance of our blades. If your knife ever fails due to defects in materials or workmanship, we’ll repair or replace it—no questions asked.

Cut with confidence, cook with pride—your Excaliblades knife is built to last a lifetime.

Shipping & Returns Policy

We want your shopping experience to be as sharp and seamless as our knives. Here's everything you need to know:

Shipping Policy
Local Shipping (within the United States):

• Delivery time: 3–4 business days
• Carrier: Trusted local couriers with tracking provided
• Cost: Free on all orders over $120
• Flat rate applies to smaller orders

Order Processing

• Orders are processed and shipped within 1–2 business days
• You’ll receive a tracking number via email once your order ships

Returns & Exchanges

We stand behind the craftsmanship of every blade. If you're not completely satisfied, we're here to make it right.

30-Day Satisfaction Guarantee:

• Return your product within 30 days of delivery
• Full refund or exchange
• No restocking fees
• No questions asked (though we welcome your feedback)

Orders & Payments

Q: I didn’t receive an order confirmation. Did my order go through?

A: If you didn’t receive a confirmation email within 10 minutes, check your spam or junk folder. Still no luck? Contact us at Christy@Excaliblades.com and we’ll verify it for you.

Q: Can I change or cancel my order after it’s placed?

A: If your order hasn’t shipped yet, we’ll be happy to make changes or cancel it. Contact us as soon as possible with your order number.

Q: What payment methods do you accept?

A: We accept all major credit cards, PayPal, Apple Pay, and Google Pay.

Shipping & Delivery

Q: How long does shipping take?

A: Local orders typically arrive within 3–4 business days.

Q: How do I track my order?

A: Visit our Shipping page and enter your tracking number in the tracking form.

Q: My tracking number isn’t working. What should I do?

A: Tracking numbers may take up to 24 hours to activate. If it’s still not working after that, contact us and we’ll look into it for you.

Returns & Refunds

Q: How do I return a product?

A: You can return items within 30 days. Simply email Christy@Excaliblades.com or visit our Returns page to start the process.

Q: Do I have to pay for return shipping?

A: Local returns are free—we provide a prepaid return label.

Q: How long does it take to get a refund?

A: Refunds are processed within 5 business days of receiving your return.

Warranty & Product Issues

Q: My knife arrived damaged. What should I do?

A: We're sorry to hear that. Please email Christy@Excaliblades.com with a photo and your order number. We’ll make it right immediately.

Q: Do your knives come with a warranty?

A: Yes—all Excaliblades knives are covered by a lifetime warranty against manufacturing defects.

Q: How do I file a warranty claim?

A: Email us at Christy@Excaliblades.com with photos and a description of the issue. No receipt needed—we’ll take care of you.