Orders & Payments
Q: I didn’t receive an order confirmation. Did my order go through?
A: If you didn’t receive a confirmation email within 10 minutes, check your spam or junk folder. Still no luck? Contact us at Christy@Excaliblades.com and we’ll verify it for you.
Q: Can I change or cancel my order after it’s placed?
A: If your order hasn’t shipped yet, we’ll be happy to make changes or cancel it. Contact us as soon as possible with your order number.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
Shipping & Delivery
Q: How long does shipping take?
A: Local orders typically arrive within 3–4 business days.
Q: How do I track my order?
A: Visit our Shipping page and enter your tracking number in the tracking form.
Q: My tracking number isn’t working. What should I do?
A: Tracking numbers may take up to 24 hours to activate. If it’s still not working after that, contact us and we’ll look into it for you.
Returns & Refunds
Q: How do I return a product?
A: You can return items within 30 days. Simply email Christy@Excaliblades.com or visit our Returns page to start the process.
Q: Do I have to pay for return shipping?
A: Local returns are free—we provide a prepaid return label.
Q: How long does it take to get a refund?
A: Refunds are processed within 5 business days of receiving your return.
Warranty & Product Issues
Q: My knife arrived damaged. What should I do?
A: We're sorry to hear that. Please email Christy@Excaliblades.com with a photo and your order number. We’ll make it right immediately.
Q: Do your knives come with a warranty?
A: Yes—all Excaliblades knives are covered by a lifetime warranty against manufacturing defects.
Q: How do I file a warranty claim?
A: Email us at Christy@Excaliblades.com with photos and a description of the issue. No receipt needed—we’ll take care of you.
